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Last week will go down as one of the most challenging weeks, if not the most challenging, Nigeria has faced in 2020. What started out weeks before as very well-organised peaceful protests by young Nigerians campaigning to #EndSARS, was supplanted by hoodlums engaging in wanton looting, arson and destruction of public and private properties across many states at an unprecedented ... Read More »

Zenith Bank, Nigeria’s most profitable bank has introduced a biometric option for customers in transacting at its Automatic Teller Machines. The biometric option which the bank communicated to customers on Thursday morning allows them to use the fingerprint to identify themselves and make transactions on ATMs. The development is bound to be an exciting option for customers who are in ... Read More »

MTN Nigeria has appointed Karl Toriola as the new chief executive officer (CEO) with effect from March 1, 2021. In a statement by MTN Group on Monday, Toriola, the current vice president for MTN Group’s West and Central Africa (WECA) region, will take over from Ferdi Moolman, who has served as CEO of MTN Nigeria for the past five years ... Read More »

The rabbit hole of uncertainty, confusion and fear that pupils and their parents fell into in the dying days of March when the country was in lockdown was best captured in a Saturday Sun feature of May 16, titled, “COVID-19: Troubles of e-Learning.”  The story catalogues the challenges that erupted out of the disruption caused by the coronavirus pandemic, the fears and ... Read More »

Nigeria’s premier and leading financial inclusion services provider, First Bank of Nigeria Limited has announced that its CEO, Dr. Adesola Adeduntan has been honoured with membership of Bretton Woods Committee (BWC).  FirstBank has also joined Bretton Woods Committee as an Organisational Supporter in line with the commitment to demonstrate cooperation and foster global well-being. The membership, which is by invitation ... Read More »

Nigeria’s long-standing innovative bank, Wema Bank, has rewarded twenty of its Royal Kiddies account holders through an announcement made during the virtual selection which held on the 2nd of October 2020. As the bank had earlier announced to make provision for educational support for its customers, a total of twenty winners emerged with six winners from the Lagos region, five ... Read More »

Globacom is adding value to the lives of its customers with the introduction of a new prepaid tariff, called Berekete, which rewards customers with amazing voice and data benefits every time they recharge their Glo lines with a minimum of N100. ​The tariff plan was formally unveiled to journalists and other stakeholders at the corporate headquarters of the foremost telecommunications company ... Read More »

Pan African financial institution, United Bank for Africa (UBA) Plc, has said that the recently embarked transformation of its processes is to ensure that customers’ expectations are not only met but surpassed while enjoying seamless and world-class banking services.   In ensuring this, the bank has embarked on several initiatives that include streamlining and automating its processes, upgrading technology, training, and ... Read More »

Ecobank Nigeria has reaffirmed its commitment to providing excellence in customer experience in all its interactions through its Customer Experience Transformation Program.  Head, Customer Experience, Olubunmi Otuniga gave the assurance in a statement to commemorate this year’s International Customer Service Week, holding between October 5 and 9, themed, “Dream Team”, which highlights the importance of teamwork in providing outstanding service to ... Read More »

First Bank of Nigeria Limited, Nigeria’s leading financial inclusion services provider, recently announced that loans in over the sum of 17 billion naira have been disbursed to individuals, across the country.  The loan disbursement is carried-out through FirstAdvance, its digital lending solution. FirstAdvance is designed to offer a convenient and easy access to cash for salary earners whose accounts are ... Read More »